Reviews

Update: consistent services, managing to get by with cdc guidelines in place as well as keeping a clean facility Update: Since leaving this review there has been an improvement in professionalism from all employees except one, who is still sharing negative information and being degrading towards me when i am on property despite there being no reason for any discussion about me with other customers; this one getting a personal tour on a golf cart who arrived in a bmw. They failed to socially distance themselves. Unfair treatment and punishment for things out of tenants control. Its clean but the owner knows im in a vulnerable position and discussed the contents of my locker with another customer who was allegedly uncomfortable around me. Ive never seen her before and i was only inside for ten minutes preparing clothes to be washed. I am appalled with my treatment. Ive made my payments on time and paid extra for insurance.

Very friendly, efficient staff, clean facility, very functional facility, with user friendly hours. They need to repair some of the luggage cart wheels that have lost their rubber tires. Otherwise, we had a very great experience renting two different lockers from them over a year and a half period. We will use their community service again!

I been at this place for several years now. Staff is super friendly! And I love the convience of it all!!

As always, a great experience. Rented a van for a few weeks without any problems and the quote was spot on. See you in November!!

This is an excellent facility with courteous staff!

Very helpful in getting my moving boxes.

Updated: Jeff the manager reached out to do the right thing and took care of us. Top notch customer service. Sadly no aloha here.. Advertised special was not honored

I moved my things from another storage they kept raising the rent but giving low prices to new tenants.They get you in for $50.and keep raising the rent so I took my things to Salvation Army and the rest I took to Aloha Self Storage. I have been there for a number of years they are the best.

Awesome customer service, rented a Uhaul through them and it worked out great!

Carter and his staff are total pros with the personal service unlike any other in the industry

The location of Aloha Self Storage is so perfect for us , and the rates are reasonable. Mahalo

Great people

Helpful, courteous and friendly

Good people.

The staff couldn't be any more friendly. Everytime we needed any assistance they were right there to help.

This is a very clean, well maintained and well supervised storage facility.

Staff were very kind and helpful. Got me into a unit in no time fully explaining everything. Facilities are clean and orderly. Great experience thus far, highly recommend!

I am also renting on that place it's a great place to rent.

Thorough, deficit, friendly, and clean facility and secure

the staff is surprisingly not Hawaiian

Service was excellent, Uilani was very friendly and informative. I rented a U-Haul truck in great condition and it was kind of last minute but she got one for me and everything was great and the return was a breeze, I will definitely use them again, awesome experience!

What can i say AWESOME!! I was going to mention a certain person was not there when we arrived but i guess everyone needs lunch. The Staff was Amazing, they all had a great sense of humor, they were professional kind and a big help.

A very friendly and compassionate staff!

I needed to rent a Truck for the day. The office staff were terrific to work with and the transaction went smoothly

You get what you pay for. This is a well-maintained, well-staff and wee-managed storage facility. It ain’t cheap. They went up on the rent recently.

Great place and personnel

What brought me here when they first opened was the safety and security they offer. Still the same good bunch of people here executing the same practices --especially Ui ... that "Hawaiian woman" LOL -- Friendly staff and knowledgeable about their products. They even stayed over late to help me check out a van this last time. Reasonable prices, good product mix. Storage and moving West Side? This is the one stop place... been using them on and off for years! They are the GO TO. +++HIGHLY RECOMMEND+++

The female clerk that helped us was really nice and a pleasure to work with. She got me set up with a U-Haul earlier than the time I asked for and helped us with a dollie for the move.

very friendly, very helpful, super nice place!

Great job with fast service aloha

Great people easy access

The staff here are friendly and helpful. Also the facilities are always clean and well-kept

As a repeat customer I am happy with spaces and services. Easy to use online or via phone. U'alani was easy to work with and professional. Lift elevators always come through and place looks secure.

Shaun was very helpful. Was able to store our things. No hassle and very simple. Highly recommend Aloha! -first-timers to Maui

Everybody here is pleasant and helpful.  The box truck was in good condition and worked well.  They helped me quickly and gave clear instructions.  There was no BS or lying, just help and care.  I have had bad U-Haul help before, but if I ever need a truck or storage again, I’ll be happy to come back to Aloha.Also, they like electronica.

This place is neat, clean, organized, and affordable. I have never used a storage facility in my life and this is a great first experience! Very Happy, and highly recommended!

Great place for storage. This place is nice and clean and secure. I am happy to store my crap here.

I love this place! The staff are super friendly and very helpful. Needed a truck last minute, and they went out of their way to accommodate me. I will always use this company! I would give them more than 5 stars if I could!

Friendly, prompt service. Went in for a last minute u-haul rental the morning after my truck broke down on the Lahaina side. Had my reservation with email confirmation within 15m of making the phone call during my walk there. U-haul itself was clean, new, ran competently throughout my circuit, which involved Lahaina to Wailuku to Kihei and back to Lahaina -- and the a/c kicked ass.

We love aloha storage!  Great staff and easy to work with !!

I stored with this company when I first moved to the island. The building is an older warehouse, but the staff are friendly and helpful, and the prices were the cheapest I found. Plus, they picked up my things at young brothers so I didn't have to rent a truck. I would highly recommend this company to anyone looking for storage

Fantastic customer service and competitive rates! Will definately use them the next time I need to store.